Refund Policy
Your satisfaction is important to us. If you have an issue with your purchase, we’re here to help.
Return Window:
Our refund policy lasts 30 days.
If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
Eligibility for Returns & Refunds:
To be eligible for a return or refund:
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Your item must be unused
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It must be in the same condition that you received it
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It must be in the original packaging
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Receipt or proof of purchase is required
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Customer is responsible for return shipping unless the item arrived damaged or incorrect
Non-Returnable Items:
Due to safety and regulatory standards, the following cannot be returned:
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Opened or used pool and spa chemicals
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Hazardous materials
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Clearance or final sale items
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Customized or special-order products
Damaged or Incorrect Items:
If your item arrives damaged, defective, or incorrect, contact us within 3 days of delivery.
We will replace the item at no extra cost or provide a full refund.
Refunds:
Once your return is received and inspected, we will notify you of approval or denial.
Approved refunds will be issued to your original payment method within 3–7 business days.
Shipping charges are non-refundable unless the return is due to our error.
Exchanges:
If you need a different item, please contact us to arrange an exchange.
Exchanges are subject to the same 30-day return window.
How to Start a Return:
Please contact us with:
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Your name
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Order number
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Reason for return
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Photos (if damaged or incorrect)
We will provide return instructions and shipping details.
Contact Us:
For any questions about returns or refunds, please reach out:
(385) 281-7700